Press Releases

July 30, 2007

1 IN 3 BANK CUSTOMERS WOULD SWITCH BANKS TO AVOID FAULTY ATMS

Maidenhead, UK, 30 July 2007 – A survey by Level Four Software, carried out by ICM Research, today reveals that more than one in three people (38%) in the UK would consider moving their bank account based on the extent of their bank’s network of faulty cash machines (cash machines that are ‘out of order’ or ‘out of cash’). The research results highlight the issue of ATM downtime in terms of lost revenues during an outage as well as the inability to retain existing customers due to potentially increased dissatisfaction and disloyalty at their bank’s service.

As ATMs are critical customer touch points for banks, network availability is key for customer service. Banks are facing an increased demand on their ATM networks, and at the same time, customers expect a high level of service and availability. The recent migration to a Windows-based ATM operating system has introduced a greater level of complexity into today’s ATMs and technology changes have impacted service availability levels. This change, as well as the desire for more complex functionality at today’s modern ATMs, introduces a new level of risk to the bank’s ATM operations. As such, banks need to gain greater insight into their ATM network through more effective monitoring and control in order to identify and fix problems immediately that could compromise customer service.

Ian Kerr, CEO at Level Four, said: “Banks cannot afford to neglect their ATM network uptime. It is imperative for them to ensure that all ATM terminals are not only fully operational with any faults fixed quickly but that customers receive the best service at the ATM. The survey results show that a significant portion of a bank’s most valuable asset, its customers, would go to the extreme of switching banks if their bank’s ATM network downtime persists.”

-ENDS-



About Level Four
Level Four’s development and testing products have been built to address the needs of ATM deployers seeking to maximize their investment in the ATM channel.

BRIDGE:test is targeted at banks and ATM deployers who are running, or seeking to run, a modern ATM network based on the industry-wide CEN/XFS open standard.  BRIDGE:test provides an enterprise regression test platform to test CEN/XFS based applications in a controlled environment. Customers gain benefits of the breadth of testing and improved quality assurance as well as reduced time to market due to increased testing efficiencies.

ATM Developer is targeted at banks and ATM deployers who are running states & screens protocol controlled applications such as those based on NDC or 912. ATM Developer provide a graphical environment in which customers can maintain the configuration file from creation to validation.

Since 1995, Level Four has built an impressive global customer base of banks and payments processors including, Royal Bank of Scotland, Lloyds TSB, Bank of America, CIBC, VocaLink and Standard Bank of South Africa. Headquartered in Dunfermline, Scotland, Level Four has offices in Dubai and Charlotte, NC, USA. http://www.levelfour.com  

Level Four’s online ATM industry resource: www.atmindustryinfo.com 

For more information, please contact:
Nicola Koronka
Hotwire
+44 (0) 20 7608 4673
levelfour 'at' hotwirepr.com





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