Welcome to BRIDGE
The humble automated teller machine (ATM) is about to enter a new era of fundamental change. Although ATMs today offer a wider range of services than previously, such as balance enquiries and statement requests, the technology behind the ATM network has changed little in 25 years. These services have simply been peripheral value-adds that exploit, rather than advance, the technology that has driven ATMs for so long.
Level Four has recognised that a rethink of the ATM and self-service 'network landscape' is required to bring new services to market faster and more efficiently. To date, hardware manufacturers have simply repackaged their legacy software designs with modern tools, resulting in a static and untargeted service offering. However, recently introduced open standards now give banks the opportunity to seek alternative suppliers for their ATM and self-service software, whilst new distributed processing architectures provide a more flexible network of servers compared to the traditional single host solution.
A distributed architecture solution, when built in a holistic manner, can unlock the potential of the ATM and self-service channel. By increasing the opportunity to interact with other bank systems and third parties, this approach enables banks to reduce costs while increasing their service level through alternative revenue opportunities.
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